[dumontMember]

ok here is what happened:1) bought a Special Attack Heavy Metal Hydranoid Darkus Pearl at Target.2) it was defective, mouths did not open, one leg would not pop out, would not form a solid marble.3) e-mailed Spin Master. got a reply suggesting I mail it to them.4) I called Spin Master customer service and they gave me a claim number. 5) I shipped my Hydranoid to Canada. About $26) 2 weeks later, I got a Special Attack Element Change Preyas Darkus Pearlbummer about the Hydranoid, but I'm very glad to get this Preyas, especially since I didn't have one. I do like the character. I am very happy, to celebrate, thinking about getting a Preyas character action figure now

[RyConMember]

I think that I would still have to complain. You did not get what you paid for.

[dumontMember]

well Rycon, they did what they said they would, hopefully your never in the same situation, but now you and others have an idea of what to expect

[AdminKeymaster]

Still, it made him happy, as he got a Bakugan that worked and one he dosen't have, wouldn't you like that? Plus, all special attacks cost the same ammount (around $8.00).

[Agent SpectreMember]

well Rycon, they did what they said they would, hopefully your never in the same situation, but now you and others have an idea of what to expect

[dumontMember]

Agent Spectre your very welcome,and most sorry to hear about your bad experience, maybe it was just the person you communicated with.the main thing was to get a case number. the customer service on the phone was a very nice girl. best of luck and hope your able to come to a resolve.

[HaosMasterMember]

I had 2 bakugan that were broken out of the package, I contacted them, through email and they emailed back saying to send them to them with a claim number, and they sent back 2 new bakugan in the package.

[Agent SpectreMember]

I cannot find the one where it says that they would not send the same bakugan.

[dumontMember]

yeah I pretty much had to say the same thing, working bakugan > not working bakuganit was sure difficult to give up that hydranoid. but all in all, it turned out good. I DID get me a Preyas action figure to celebrate

[AdminKeymaster]

well Rycon, they did what they said they would, hopefully your never in the same situation, but now you and others have an idea of what to expect

[AdminKeymaster]

My Dual Hydranoid is fine, except it wont stay closed sometimes (but that's common for Bakugan). It's an original sized reverse attribute Ventus Dual Hydranoid with a metal band. But my friend had a Darkus B2 Dual Hydranoid whose right head broke off as soon as he took it out of the package. He but it back in the package and glued the package shut, and returned it to Wal Mart for a Pyrus Ravenoid. They were in booster packs, by the way.

[dumontMember]

Eskura, so does that mean that someone else is gonna end up buying that thing that your friend “returned”?

[AdminKeymaster]

Actually, another one of my friends did. He kept it, but doesn't use it in brawls. Kept someone I don't know from bying it, though.

[ChuklaeAquosMember]

I might have to consider this, as both of my aquos limulus' have part of their right arm snapped at the front (the joint that keeps it attached to the body). But I hope they have an address in Australia, because it will cost me alot more than $2 to send where you sent it ::)

[alph nagaMember]

i just bought a midnight percival and one of the heads did not open and i called them and they said that there is no guarentee that you will get the same one back

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